This whole experience make it very difficult to have an enjoyable – or even normal – workout since you can’t leave your personal belongings in the locker room and feel confident that they will be there when you return. He mentioned that this had happened to him at this exact location twice before! I bumped into another Equinox member in the elevator on my way out, who saw I was visibly upset, and I explained the situation. I personally believe this may have been an inside job. The manager was nowhere to be found and the staff were not helpful and were cold, dismissive, and disinterested in helping me or even reporting the problem to the manager. I went to the Printing House, 421 Hudson St, NYC, to have a nice and relaxing day, and instead, my wallet was stolen right out of my locker. I joined Equinox because I thought it was a good and safe environment. As it was going on for a significant number of months, it made me speculate whether I needed to lose my credit card just to disconnect it to this health club, because it seemed that it was no other way to get rid of the monthly charges. Each month, when I contacted the billing department, I kept learning anther rule that I had never heard before, which supposedly "prevented" the health club from canceling my membership. Even after living in Europe for months, I was still getting monthly charges on my credit card for a long-canceled service. Again, a different time, another supervisor from the club told me that I needed to send a certified mail for my intent of cancelation. After paying another month in the next billing period, I learned it from another representative that the cancelation time is three months. In fact, I had to learn it in a hard way that I needed to cancel my account also in writing. The lady whose task was to represent the department failed to inform me that it was not a valid cancelation. Before that, I called the customer department for more than two months before my intended move. Recently I relocated my residence from the US to Europe. I was a member of this health club in DC for over 15 years.
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